Our Mission
To promote service users’ independence and contribute to health and well-being by providing the best care to every service user through integrated health and social practice and research.
About Us
Our Philosophy of Care
VISION, VALUES & MISSION
Value Statements
The following value statements, which guide Serenity Inmind’s mission, are an expression of the vision and intent of our founders.
Independence
Enable and facilitate service users to achieve maximum quality of life irrespective of age, disability, cultural, spiritual, sexual, linguistic or religious individuality.
Respect
Treat everyone in our diverse community, including service users, their families and colleagues, with respect and dignity.
Compassion
Provide the best care, treating service users and family members with sensitivity and empathy.
Integrity
Adhere to the highest standards of professionalism, ethics and personal responsibility, worthy of the trust our service users place in us.
Wholeness
Inspire hope and nurture the well-being of the whole person, respecting physical, emotional and spiritual needs.
Teamwork
Value the contributions of all, blending the skills of individual staff members in unsurpassed collaboration.
Excellence
Deliver the best outcomes and highest quality service through the dedicated effort of every team member.
Innovation
Infuse and energise the organisation, enhancing the lives of those we serve, through the creative ideas and unique talents of each employee.
Stewardship
Sustain and reinvest in our service and extended communities by wisely managing our human, natural and material resources.
Governance and Management
Serenity Inmind, as an organization, relies on hierarchical structures with a traditional complement of our Clinical Lead and other leaders, that sustain a culture that resists change and blames individuals for system failures. Our effective management, organisational culture, protocols/processes and transfer of knowledge within Serenity Inmind mitigate error and increase system resilience. Our Board of Management is responsible for setting the Business Strategy for the organisation through the Business Planning process on a three-year cycle. The Senior Management Team and the Board will participate in the Business Planning annual review process which sets the key Business Objectives.
Our Governance ensures that throughout, there are regular Governance and performance meetings to ensure that the organisation’s business is consistently managed and that quality services are delivered. As part of the cycle of business, there is regular reporting and monitoring of reports in relation to:
- Supervision of staff
- Monitoring of Serious Incidents
- Training
- Service user satisfaction
- Management of risk
- Implementation of NICE guidance
- Activity
- Learning from Experience
- Service User Safety
- Public Involvement
- Quality Improvement
- Research and Development
- Standard
Safeguarding
Through regular training, all employees understand their duties to safeguard service users. To safeguard vulnerable children and adults in line with CQC standards, and various local Safeguarding Partnerships’ protocols, we have the following policies and procedures:
- Safeguarding children and adults policies
- Disciplinary policy
- CQC Registration
- Safeguarding training programme including regular refresher training
- A named contact to whom to report concerns
- Safe recruitment procedures
- Health and safety procedures
- Professional boundaries policy
- Managing allegation procedures
We also:
- Promote independence, wellbeing and choice
- Have a clear accountability structure to safeguard and promote the welfare of vulnerable adults
- Have strict recruitment procedures to ensure that all staff are qualified, skilled, experienced and vetted
- Contribute to inter-agency working to safeguard vulnerable people
- Have information sharing protocols
- Have safe working processes and procedures
- Follow the five principles of The Mental Capacity Act 2005
- Have written procedures for handling complaints and allegations against staff, and whistleblowing
- Avoidance from harm/ safeguarding included as standard risk management, support plan review discussion, highlight Whistleblowing procedures.
- Ensure that the service users, their family members, carers and our staff receive information about how to raise concerns, if they suspect or experience abuse by using appropriate sources of advice and support.
- Display safeguarding posters in prominent positions and will use newsletters to make residents aware of campaigns warning of risks posed by bogus callers, rogue traders, email and postal scams, and extreme weather
Our safeguarding training among other things covers:
- Preventing abuse and neglect
- Indicators of abuse and neglect
- Responding appropriately to suspected, alleged or actual abuse or neglect; and
- Reporting suspected, alleged or actual abuse or neglect.
Quality Matters
Continuous learning through the outcomes experienced by our service users is embedded in all our systems and processes. We use Quality Assessment Framework (QAF) to enable us to self-assess the quality of our service delivery. The ultimate aim of this tool is continuous improvement and it has 5 core service objectives namely: Assessment and Support Planning; Security, Health and Safety; Safeguarding and Protection from Abuse; Fair Access, Diversity and Inclusion; Client Involvement and Empowerment. We have a specific method in place to measure the outcomes and progress made for each service user that we support. A senior member of staff meets with the service user regularly to find out outcomes achieved and/or progress being made.
Monitoring and auditing visits to service users is arranged by the Registered Manager on a regular basis to ensure the service continues to provide safe and appropriate care and support that both meets service users’ needs and protects their rights. In addition to this, we conduct announced and unannounced spot checks on our staff.
We also measure outcomes by liaising with all the carers, advocates and professionals regularly to ensure their views are heard and accommodated as far as possible.
Also, we monitor quality and measure outcomes through Service User feedback/survey; carers, advocates and professionals’ feedback/survey forms and through our complaints procedure and compliments feedback forms.
